Common questions about the product, process, and billing.
What's the catch?
The only way this business model works, the 'catch,' as they say, is my one-request-at-a-time policy and asynchronous processes.
One Request at a Time: To maintain high-quality standards and give each project the attention it deserves, I work on one request per subscriber at a time. Once you submit your request, I get to work and deliver your designs within 48 hours, Monday to Friday. The complexity of your request determines the exact turnaround time within this window.
Limited Meetings: Everything is designed to be asynchronous, allowing for seamless project progression without the need for real-time meetings, ensuring efficiency and flexibility in our collaboration.
What does pausing my subscription do?
I recognize that you might not always have a full month's worth of design needs. Maybe you only have a couple of requests right now. This is where the option to pause your subscription becomes beneficial. Our billing cycles span a 31-day period. For instance, if you subscribe and utilize my services for 21 days before opting to pause, the billing cycle freezes. This leaves you with 10 days of unused service, which you can activate and use at any point in the future.
Is there a cap on the number of design requests I can make?
After subscribing, you have the freedom to add an unlimited number of design requests to your queue. These requests will be addressed and completed sequentially.
How quickly can I expect to receive my designs?
Typically, the turnaround time for most design requests is about two days or less. However, it's worth noting that more intricate requests might require a bit more time to complete.
Who is responsible for the design work?
It might come as a surprise, but I do everything on my own. That said, for specialized requests like copywriting, animations or custom illustrations, I might bring in talented partner designers to ensure your needs are perfectly met.
What applications do you use for design?
Most designs are created using Figma but I will occasionally use Blender as well.
How can I submit design requests?
You can directly request in Notion itself, share links to Google Docs or wireframes, or even submit a short Loom video if writing out briefs isn't your style. Essentially, any format that can be linked to or shared within Notion is perfectly acceptable.
What should I do if the design isn't to my liking?
Don't stress about it! I am committed to revising and refining the design until it meets your complete satisfaction.
Is it okay if I only have one design request?
Absolutely. After your single request is fulfilled, feel free to pause your subscription. This way, you can come back whenever you have more design requirements, ensuring you get the most out of your subscription without any waste.
Are there any design services that you doesn't offer?
Certainly, there are a few areas that fall outside of my service scope. These include 3D modeling, creating animated images like GIFs, designing specialized documents such as investor reports, elaborate packaging designs, and detailed print projects like magazines and books.
Is there a refund policy?
Given the premium quality of our services, we typically do not offer refunds. However, there may be certain exceptional circumstances where this policy can be reconsidered.
Not sure if unlimited design & dev is right for you?
Josh is a nomad designer and developer with a passion for pushing pixels and creating digital experiences. He uses Webflow and other low-code tools to create visually stunning websites, bringing ideas to life across the internet. Currently residing in London, Josh operates globally and is ready to take on any design challenge.
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Joshua McSorley
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10 Hour Package Subscription
$749
/month
After you subscribe, you will receive an email containing detailed instructions on how to begin using your design services, along with access to your customer portal in Notion.
Please reading through the FAQ section before subscribing to ensure my services align with your expectations and needs.
Creative Essentials Subscription
$2,495
/month
After you subscribe, you will receive an email containing detailed instructions on how to begin using your design services, along with access to your customer portal in Notion.
Please reading through the FAQ section before subscribing to ensure my services align with your expectations and needs.
Creative Professional Subscription
$3,945
/month
After you subscribe, you will receive an email containing detailed instructions on how to begin using your design services, along with access to your customer portal in Notion.
Please reading through the FAQ section before subscribing to ensure my services align with your expectations and needs.
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